Patient messages to providers skyrocket since 2020: study

Emily Olsen / healthcaredive - Between 2020 and 2025, patient-written messages increased 153%, according to the study in JAMA. But office visits also rose, suggesting messaging doesn’t replace in-person care.

AI Summary: New analyses reveal a dramatic surge in patient-to-provider electronic messages since 2020, placing measurable strain on clinician inboxes and workflow. The rise highlights growing demand for digital access to care, mounting clinician workload and the need for better triage, staffing and technology solutions—because apparently silence in the inbox is passé.